About
Documents Dock
Documents Dock is a shipment document operations workspace for small and medium-sized importers and exporters. It helps trade teams manage drafted documents, counterparty revisions, issued document archives, and submission bundles in one shipment workspace.
What Documents Dock does
International shipments involve multiple document types that move at different stages and through different parties. A Commercial Invoice and Packing List are typically created by the exporter. The Bill of Lading is issued by the carrier. Certificates of origin or conformity are issued by authorities. Import permits or declarations are issued after customs processing.
Documents Dock organises all of these — generated drafts, received counterparty files, issued copies from authorities, and the submission bundles prepared for banks, freight forwarders, declaring agents, and other recipients — in a single shipment workspace. Where applicable, AI-assisted data capture extracts key values from uploaded documents to support review.
Operator
Documents Dock is operated by Seoryuhang. Billing for Singapore users is handled by Paddle as the Merchant of Record. Paddle processes payments, handles applicable tax, and issues receipts and invoices to subscribers.
Documents Dock is not a customs broker, declaring agent, freight forwarder, bank, tax adviser, lawyer, or government submission provider. The workspace prepares and organises document materials that users then send to their own service providers and counterparties.
Singapore trade context
Singapore uses TradeNet, operated by Singapore Customs, as the national single window for customs permits and trade declarations. Most import and export declarations are filed electronically through TradeNet by a declaring agent or the importer/exporter with the required portal access. Documents Dock does not file TradeNet declarations and is not a TradeNet front-end provider.
The Inland Revenue Authority of Singapore (IRAS) administers GST, including GST on imports. Singapore Customs enforces customs requirements and administers the Competent Authority (CA) Permit system for controlled goods. These are government agencies; Documents Dock has no affiliation with them.
The Customs Check Point (CCP) permit — sometimes called a CA Permit — is required for regulated goods before Singapore Customs releases the cargo. Your declaring agent applies for the CCP through TradeNet on your behalf. Documents Dock supports the preparation of the underlying data package and document archive that your declaring agent needs, but does not submit permits or declarations.
Security and data handling
Trade documents contain commercially sensitive data. Documents Dock is built around the principle that operators should not routinely inspect customer document originals or extracted field values for quality control purposes.
At-rest encryption
Document files are stored in Cloudflare R2 with AES-256 at-rest encryption. Originals and issued copies are never stored in the application database.
Per-organization data isolation
Row-Level Security (RLS) on the database layer ensures that shipment records, document files, and extracted values are scoped to the organization that uploaded them. Operators cannot access customer originals through normal support workflows.
Audit logs
Key operations — including stamp and signature usage, document baseline changes, and bundle downloads — are recorded in an audit log. The log supports review and accountability for document operations.
Signed upload URLs
Document uploads use short-lived signed URLs generated per request. Files are transferred directly to Cloudflare R2 without passing through application servers, reducing exposure surface.
For the full security policy, see documentsdock.com/security.